Home / Support / Warranty

Warranty

RIDE WITH CONFIDENCE, WE’VE GOT YOU COVERED!

Yuba cargo bikes and Yuba Add-ons come with a two-year limited warranty. Here’s what you need to know:

  • Yuba extends a two-year warranty against manufacturing defects to the original owner of any Yuba manufactured product. This warranty does not extend to any part that is not directly manufactured by Yuba Bicycles, LLC and is nontransferable.
  • Yuba Bicycles will not be held liable for any repairs or changes made without our prior authorization, even those determined by the customer, the customer’s mechanic or authorized Yuba dealer to result from a manufacturing defect.
  • In the event a manufacturing defect is identified, Yuba shall repair or replace, at its sole option, the bicycle frame or Yuba accessory.
  • The original owner shall pay all labor and shipping charges connected with the repair or replacement of the item being replaced.
  • All sales originating in the USA and shipping to Hawaii, Alaska, or to other countries are final. These sales are not eligible for return, exchange or warranty.
Please also see our Terms and Conditions.

FILING A WARRANTY CLAIM

Please notify us immediately about any problems with your bicycle or accessories. We will make every effort to resolve the issue quickly and to the benefit of all parties.

To submit a warranty claim, please fill in the form below and select “Warranty” from the “Inquiry type” dropdown menu. Fill in the required fields (marked with *) and submit the form.

CAN WE HELP?

CONTACT US

Customer Service

Kristi Shirley

Dan Yuba Customer Service Operations Manager

Dan Profeta