Home / Support / Warranty
RIDE WITH CONFIDENCE, WE’VE GOT YOU COVERED!
Your Yuba Cargo Bike and Yuba Add-Ons come with a two-year limited warranty. Here’s what you need to know:
- Yuba extends a two-year warranty against manufacturing defects to the original owner of any Yuba manufactured product. This warranty does not extend to any part that is not directly manufactured by Yuba Bicycles, LLC and is nontransferable.
- Yuba Bicycles will not be held liable for any repairs or changes made without our prior authorization, even those determined by the customer, the customer’s mechanic or authorized Yuba Dealer to result from a manufacturing defect.
- In the event a manufacturing defect is identified, Yuba shall repair or replace, at its sole option, the bicycle frame or Yuba accessory.
- The original owner shall pay all labor and shipping charges connected with the repair or replacement of the item being replaced.
- All sales originating in the USA and shipping to HI, AK, or other countries are final. These sales are not eligible for return, exchange or warranty.
FILING A WARRANTY CLAIM:
Please contact us immediately regarding any problems with your bicycle or accessories. We will make every effort to resolve the issue quickly and to the benefit of all parties.
SOME HELP ?
Customer Service Kristi Shirley
Operations & Sales Marc Azevedo