Warranty

RIDE WITH CONFIDENCE, WE’VE GOT YOU COVERED!

Yuba cargo bikes and Yuba Add-ons come with a two-year limited warranty. Here’s what you need to know:

  • Yuba extends a two-year warranty against manufacturing defects to the original owner of *any Yuba manufactured product. This warranty does not extend to any part that is not directly manufactured by Yuba Bicycles and is nontransferable.
  • Bamboo products carry a one-year warranty against the structural integrity of each product.
  • Yuba Bicycles will not be held liable for any repairs or changes made without our prior authorization, even those determined by the customer, the customer’s mechanic or authorized Yuba dealer to result from a manufacturing defect. All post-sale modifications void warranty.
  • In the event a manufacturing defect is identified, Yuba shall repair or replace, at its sole option, the bicycle frame or Yuba accessory.
  • The original owner shall pay all labor and shipping charges connected with the repair or replacement of the item being replaced.
  • Warranties are only valid for bicycle purchased and shipped within the United States or Canada. All warranties are void if the bicycle is used for other than normal activities, including, but not limited to, failing to follow the owner’s manual or using the bicycle for rental or commercial activities, stunt riding or in competitive events or training for such activities or events.Please also see our Terms and Conditions as well as our full Warranty Policy.

FILING A WARRANTY CLAIM

Please notify us immediately about any problems with your bicycle or accessories. We will make every effort to resolve the issue quickly and to the benefit of all parties.To submit a warranty claim, please fill in the form below and select “Warranty” from the “Inquiry type” dropdown menu. Fill in the required fields (marked with *) and submit the form.

If you purchased in the US or Canada, please contact [email protected]

If you purchased in Europe, contact [email protected]

If you purchased in Australia, contact [email protected]

If you purchased in New Zealand, contact [email protected]

For any other warranty request, please contact [email protected]