Assembly & Delivery Options
We want you to have a great experience with your Yuba: from the moment you place your order, to your first ride – and beyond. We will send the bike directly to your home or office. Break out your bike tools and use our extensive YouTube library of assembly videos and our assembly instructions library as a guide.
Free shipping to anywhere in the lower 48 contiguous United State when you purchase $299 or more in add-ons with your bike!
Please be aware that assembling an electric (or non-electric) cargo bike is not recommended if you have no prior experience in bike maintenance. A working knowledge of bicycle mechanics and safety and an adequate set of tools and supplies are required to proceed. Yuba Bicycles and Hawley LLC cannot accept responsibility for improper assembly of our bicycles or accessories.
Order Processing & Delivery Times
In-Stock Item Orders
In-stock items will typically be processed and shipped out within 5-10 business days of order submission. Normal transit time for shipments to destinations in the lower-48 United States is from 2-12 business days after the items are picked up from our warehouse by FedEx.
Warranty
Yuba extends a two-year warranty against manufacturing defects to the original owner of any Yuba-branded product. This warranty does not extend to any component or part that is not directly manufactured by Yuba Bicycles, LLC and is non-transferable.
Non-Yuba-branded components, including non-Yuba-branded forks, brake rotors, electronic systems, and other components, are covered by the stated warranty, if any, of their manufacturer, and are not covered under this limited warranty.
Please contact us immediately regarding any problems with your bicycle or accessories. We will make every effort to resolve the issue quickly and to the benefit of all parties.
Returns and Cancellations
Except for specific warranty issues, no returns or refunds are possible. All online sales are final. Returns will not be accepted. See more details in our Terms & Conditions.
