Assembly & Delivery Options

We want you to have a great experience with your Yuba: from the moment you place your order, to your first ride – and beyond. We offer several options for you to order your Yuba cargo bike and Add-ons.

Option 1: Order through Your Local Authorized Yuba Dealer 

We are proud to partner with some of the best bike shops in the country who stock our bikes making them available for you to see, touch and test ride in your local community. These shops have professional service technicians that are experienced with assembling and maintaining all Yuba cargo bikes. Their sales staff is also able to listen to your questions and help match you to the right Yuba for your specific needs.

Find your local authorized Yuba retailer.

Option 2: Click & Collect – Pick Up Your Completely Assembled Bike from Your Local Yuba Dealer

If you prefer to purchase your bike on YubaBikes.com via your smartphone or computer and would like to have it assembled by an authorized Yuba retailer, we’ve got you covered. By choosing the Professional Assembly option, we will ship the bike to the Yuba retailer of your choice, and a professional bicycle mechanic will build your bike and have it ready to roll.

Whether you purchase using your credit card or Affirm financing, the process is easy: 

Step 1: Find an authorized Yuba dealer

Step 2: Choose the Yuba bike & Add-ons of your dreams and add to your cart

Step 3: Add the Professional Assembly option to your cart*

Step 4: Add the name, address and phone number of the Yuba dealer who will be assembling your bike in the Order Notes box upon checking out. *

Step 5: Complete the checkout process

Step 6: Start thinking about how much fun you’ll have when your bike is ready!

Your bike will be shipped to the Yuba dealer you’ve selected, and you will be notified by that dealer when the bike is ready for pickup. The timeframe for pickup varies by dealer and their service schedule.

The Professional Assembly fee applies to the bicycle build only – additional fees for assembling Add-ons or non-Yuba branded accessories may apply. 

Option 3: Do It Yourself – Build Your Bike at Home

Do you want to have your bike built and tuned by your favorite (non-Yuba-authorized) bike shop? Or are you mechanically inclined and have experience building bikes yourself? No problem! Tell us where you’d like us to ship it and we’ll send it there via FedEx. Please note: if you choose this option, any/all assembly fees are your responsibility and by doing so, you have opted out of the Professional Assembly option as noted above.

If you choose to find your own retailer to assemble an electric Yuba cargo bike, we suggest finding one that is an authorized BOSCH or SHIMANO STEPS service center (depending on the model of E-bike system your Yuba bike has). 

We pre-build your bike ahead of time, professionally inspecting, preparing and adjusting each bike individually. Our bikes will arrive 85% assembled when shipped directly to you. Please be aware that assembling an electric (or non-electric) cargo bike is not recommended if you have no prior experience in bike maintenance. A working knowledge of bicycle mechanics and safety and an adequate set of tools and supplies are required to proceed. Yuba Bicycles cannot accept responsibility for improper assembly of our bicycles or accessories. We strongly recommend having your Yuba Bicycles assembled, tuned and checked for safe operation by a professional bicycle mechanic.

You can find assembly instructions and video tutorials about assembling your Yuba here to see if this is something you would like to undertake.

 

Free shipping when you purchase $299 or more in Add-ons!

 

Order Processing & Delivery Times

The worldwide global supply chain challenges caused by the COVID-19 pandemic have affected our industry, alongside many others. Despite these challenges, we are committed to offering our customers an excellent experience. If you have any questions, please review our Terms & Conditions or contact our customer support team.

In-Stock Item Orders

In-stock items will typically be processed and shipped out within 10-15 business days of order submission. Normal transit time for shipments to destinations in the lower-48 United States is from 2-12 business days after the items are picked up from our warehouse by FedEx. Canada: transit time from the US to Canada may be increased by 3-5 business days.

Backorders/Pre-orders

If you order a product that is marked “available on backorder”, or “expected on” a given date, there will be a date noted on each product’s webpage when we expect that item to be available for processing again.

 

Warranty

Yuba extends a two-year warranty against manufacturing defects to the original owner of any Yuba-branded product. This warranty does not extend to any component or part that is not directly manufactured by Yuba Bicycles, LLC and is non-transferable. 

Non-Yuba-branded components, including non-Yuba-branded forks, brake rotors, electronic systems, and other components, are covered by the stated warranty, if any, of their manufacturer, and are not covered under this limited warranty. 

Please contact us immediately regarding any problems with your bicycle or accessories. We will make every effort to resolve the issue quickly and to the benefit of all parties.

Submit a warranty claim here.

 

Returns and Cancellations

Except for specific warranty issues, no returns or refunds are possible. All online sales are final. All bicycle sales that are shipped to a local dealer for assembly are final once removed from the store. Returns will not be accepted. See more details in our Terms & Conditions.

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