Assembly & Delivery Options

We want you to have a great experience with your Yuba: from the moment you place your order, to your first ride – and beyond. We offer several options for you to order your Yuba cargo bike and Add-ons.

Option 1: Have Your Bike Professionally Assembled By A Yuba Authorized Dealer

A select group of Yuba retailers are authorized to assemble bikes purchased via yubabikes.com. If you are interested in this option, send us a message requesting this option and we’ll let you know if this is possible. If so – we’ll let you know who that retailer is. If not, we’ll ship it via Option 2 below.

Option 2: Assemble Your Bike Yourself

If you prefer to assemble the bike yourself, we’ll send the bike directly to your home or office. Break out your bike tools and use our extensive YouTube library of assembly videos and our assembly instructions library as a guide.

Free shipping to anywhere in the US* when you purchase $299 or more in Add-ons with your bike!

*Please be aware that assembling an electric (or non-electric) cargo bike is not recommended if you have no prior experience in bike maintenance. A working knowledge of bicycle mechanics and safety and an adequate set of tools and supplies are required to proceed. Yuba Bicycles cannot accept responsibility for improper assembly of our bicycles or accessories.

*Canada, Alaska, and Hawaii not included.

Order Processing & Delivery Times

The worldwide global supply chain challenges caused by the COVID-19 pandemic have affected our industry, alongside many others. Despite these challenges, we are committed to offering our customers an excellent experience. If you have any questions, please review our Terms & Conditions or contact our customer support team.

▶️ In-Stock Item Orders

In-stock items will typically be processed and shipped out within 10-15 business days of order submission. Normal transit time for shipments to destinations in the lower-48 United States is from 2-12 business days after the items are picked up from our warehouse by FedEx. Canada: transit time from the US to Canada may be increased by 3-5 business days.*

Add-Ons will generally be shipped within 3-5 business days* of order submission.

*Delays In the Supply Chain

▶️ Backorders/Pre-orders

If you order a product that is marked “available on backorder”, or “expected on” a given date, there will be a date noted on each product’s webpage when we expect that item to be available for processing again.

Warranty

Yuba extends a two-year warranty against manufacturing defects to the original owner of any Yuba-branded product. This warranty does not extend to any component or part that is not directly manufactured by Yuba Bicycles, LLC and is non-transferable.

Non-Yuba-branded components, including non-Yuba-branded forks, brake rotors, electronic systems, and other components, are covered by the stated warranty, if any, of their manufacturer, and are not covered under this limited warranty.

Please contact us immediately regarding any problems with your bicycle or accessories. We will make every effort to resolve the issue quickly and to the benefit of all parties.

Submit a warranty claim here.

Returns and Cancellations

Except for specific warranty issues, no returns or refunds are possible. All online sales are final. All bicycle sales that are shipped to a local dealer for assembly are final once removed from the store. Returns will not be accepted. See more details in our Terms & Conditions.