Contact

Do you have any questions about our products or need to track your order? Look no further, we’re here to help!

Have you consulted our FAQ?

You will surely find an answer to your question easily.

FAQ

General question

Warranty

▶️ Have a question about Yuba’s warranty? Send us an email to support@yubabikes.com and we’ll get back to you ASAP. Please provide the following to help expedite the process:

  • Your contact information (name and phone number)
  • Bike or Add-on you are inquiring about
  • Purchase Location: Bike Shop (name, city, state/province) or Yuba Website
  • Order Number and Proof of Purchase
  • Images

Track your order

How to track your order?

  • Once your order is confirmed, you will receive a confirmation email.
  • Then the carrier will directly inform you of the delivery steps.

You can also log into your customer account to check the status of your orders and view previous orders.

Log in to your account