URBAN UTILITY
I just placed my order. When can I expect it will be delivered?
Thanks for your order! Orders for Add-Ons will be shipped within 72 hours of order submission, and normal transit time for shipment is between 1 to 5 business days. Bikes will ship between 10-15 days.
You will receive a tracking number as soon...
How do I register my bike?
To register your bike with us, please fill out the form by clicking here.
Can’t find the serial number?
We got you covered. Visit the links below for help finding the serial number on your Yuba Cargo Bike.
Spicy Curry + Sweet...
How do I keep my Yuba products waterproof/water repellent if they start leaking?
How do I keep my Yuba products waterproof/water repellent if they start leaking?
There are two ways you can help keep your Yuba products waterproof/water repellent:
Regular use of DWR (Durable Water Repellent)
Using Seam Sealer to...
How can I transport my Yuba cargo bike on my car or truck?
There are a few companies that manufacture racks that can handle the length and weight of cargo bikes. We’ve listed a few examples below. When looking for rack that fits your cargo bike, there are a few things you should be aware of:
Do...
How can I recycle my old e-bike battery?
If you are located in the United States, Call2Recycle offers multiple different options to dispose of your e-bike battery. Visit there website to learn more about their services.
Can I carry my pets on a Yuba cargo bike?
Absolutely! The Supercargo and Supercargo CL are the perfect way to bring your favorite four legged friend along for the ride. Have them hop on into the Open Loader and they are ready to roll.
What is a cargo bike?
A cargo bike is a load-carrying, human powered vehicle made specifically for transporting kiddos, gear, tools, or anything else you can think of !
Yuba E-Bike Support Resources
Over the years, we at Yuba have used different systems to meet the power assist needs of our riders.
The following information is intended to point our riders to the correct channel if they require technical support for the power assist systems...
Wheelskirts
All bikes should be equipped with wheelskirts. Wheelskirts are required for passenger safety or they help protect little feet from the moving parts of the bicycle. If your bike does not have a wheelskirt, please refrain from riding with...
I'm in Canada - what currency is used on your website?
Our website is fully in USD. When you purchase in a different North American country, you will be charged in USD and all exchange rates tied to your preferred method of payment will apply.
How do I keep my Yuba products waterproof or water-repellent over time?
There are two ways you can help keep your Yuba products stay waterproof and/or water-repellent over time. While the regular use of durable water repellent (DWR) helps keep the general surface of your product in tact, the seam sealer protects the...
Returns & Warranty
Have questions about our policies? Check out our support pages!
- Assembly and Shipping - Warranty - Terms and Conditions
If you are looking to make a return, prior approval from the Yuba Customer Service Team is needed. Once they are...
